How do I return an item?

RETURNS:
Please contact customer service for more information on returning an item. E-mail: customerservice@hillhousenaturals.com or Ph. 270-335-3585
If you are not satisfied, we are happy to exchange or issue a refund.

Returns and exchanges must be made within 30 days of shipment.

Once we have received the returned product, please allow 10 – 14 business days to process the transaction.

DIFFUSER TIPS AND CANDLE SAFETY

Diffuser Tips

Diffuser reeds release fragrance into the air by allowing a highly concentrated perfumed liquid to seep up through the reeds and evaporate. When you first put the reeds in the liquid, wait 24 to 48 hours, then take them out, flip them the other way and re-insert them in the bottle for complete saturation.

Flip the reeds again whenever you want to renew the fragrance. If you want a less intense fragrance, flip just two or three of the reeds.

To save your holiday diffusers for next year, simply place the reeds in a re-sealable plastic bag and screw or plug the original cap back on the bottle.

As an attractive display, use your own small vase or antique bottle. Pour in some of the scented liquid and add the reeds.

As with all fine fragrances, use care near finished surfaces, fabrics and open flames. We recommend flipping the reeds over a kitchen sink to avoid spills and splatters.

Keep the diffuser out of the reach of children and pets. If you have a large dog, put the bottle where they cannot knock over with their tail.

Diffuse Time (all times approx.)

4oz. = 3-4 months

5-6oz. = 5-6 months

Candle Tips and Safety

• DO NOT BURN CANDLES IN A DRAFT, IT IS UNSAFE AND CAN CAUSE THE CANDLES TO BURN UNEVENLY

• NEVER LEAVE A BURNING CANDLE UNATTENDED

Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.

Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.

Keep burning candles out of the reach of children and pets.

Trim candlewicks to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning and dripping.

Always use a candle-holder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

Be sure the candle-holder is placed on a stable, heat-resistant surface. This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.

Keep the wax pool free of wick trimmings, matches and debris at all times.
Always read and follow the manufacturer’s use and safety instructions carefully. Don’t burn a candle longer than the manufacturer recommends.

Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.

Never touch or move a burning candle or container candle when the wax is liquid.

Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.

Place burning candles at least three inches apart from one another. This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.

Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters.

Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.

Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.

Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.

Never use a candle as a night light.

Sign up for our newsletter!