SHIPPING RULES AND RESTRICTIONS
Fragrance Mist and Perfum can only be shipped via UPS Ground. All orders placed online will be shipped UPS Ground. If express service is needed, please call us at 1-800-993-2767 to place an order.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders with Overnight or 2nd Day Service require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, Hillhouse Online cannot accept responsibility for lost or stolen packages.
Some items sold by Hillhouse Online require special handling as specified by federal, state and local regulations governing the transport of these items.
The method of shipment for these items is dictated by these regulations. At Hillhouse Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible.
If this affects your order, we regret any inconvenience and thank you for your understanding.
We’re sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. and Canada. We apologize for any inconvenience.
SHIPMENTS TO APO/FPO AND P.O. BOX ADDRESSES
Most items may be shipped to a P.O. Box or Military APO / FPO addresses using Partial Post, but some restrictions apply. Please call us at 1-800-993-2767 to place your order.
SHIPPING TO U.S. TERRITORIES, ALASKA, AND HAWAII
Hillhouse Naturals accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands.
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. Please call us at 1-800-993-2767 to place your order. Time and Delivery All shipments are processed within 3 business days after receipt of order. There may be times when we will not be able to provide certain items due to circumstances beyond our control. In this event, we will contact you. All shipments will be shipped via UPS Ground Reg. If you need express shipping, please call us at 1-800-993-2767.
RETURNS and CANCELLATIONS
To cancel an order, please call us at 1-800-993-2767
Merchandise being returned must be in its original packaging. Returns are accepted within 30 days from the receipt of the order. Include a copy of the original invoice or Inv.#. Please let us know which items you are returning and the reason.
Return package to: Hillhouse Naturals 7070 Wickliffe Rd. Wickliffe, KY 42087 Attn: Returns